Creating a best-in-class customer experience with an innovative last-mile process.
Partner case study
Learn how Dolly transformed The Container Store's retail locations into nationwide distribution centers.
Read about TCS’s increases in customer satisfaction, loyalty, and sales revenue.
Challenge
TCS needed a delivery partner to not only provide a seamless delivery experience but to scale with increasing demand.
“Once you have a problem with a delivery, everything after that is a problem and it’s either late or it needs to be rescheduled.”
– Paul de Freitas
Director of Store Operations, The Container Store
Solution
Dolly's customer-centric, routable delivery service transformed The Container Store’s retail locations into nationwide distribution centers.
- Created a necessary separation between product and delivery
- Improved TCS's service rating to 4.9/5 stars
- Empowered customers to manage and track their deliveries
“It’s a one-to-one relationship with the driver and customer, and their order. It’s been a total game changer from a service perspective.”
– Paul de Freitas
Director of Store Operations, The Container Store
Watch the interview
Dolly CEO Mike Howell and The Container Store Director of Store Operations Paul de Freitas talk about the partnership. Get even more exclusive partnership insights in the downloadable case study.
The Container Store integrated with Lighthouse—Dolly's customizable delivery management platform—to power small item delivery.
Discover Lighthouse
Dolly & The Container Store making headlines
Dolly's last-mile delivery service is trusted by leading retailers
Join the growing number of retailers like The Container Store that are experiencing immediate benefits, from real-time tracking and delivery ETA to increased customer satisfaction and loyalty, by partnering with Dolly.
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